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Customer Experience

Customer Service Outsourcing to the Philippines

Customer service outsourcing means a partner team answers your customers' questions by email, chat, phone or social media on your behalf. Outsourcing to the Philippines gives you English-speaking agents who can cover your business hours or run 24/7. TelexPH provides trained customer support teams for growing businesses.

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What's included

  • Email and ticket support
  • Live chat support
  • Phone support
  • Technical and helpdesk support
  • Social media inbox management
  • Multichannel support across your tools

Who it's for

  • E-commerce and SaaS businesses
  • Agencies supporting client customers
  • Companies that need after-hours or 24/7 coverage

How it works

  1. 1

    Scope

    We review your channels, ticket volume and service level goals.

  2. 2

    Training

    Agents learn your product, tone of voice and escalation rules.

  3. 3

    Launch

    We go live on the channels you choose, with a team lead on each shift.

  4. 4

    Improve

    We report on volume and response times and adjust staffing as you grow.

Why TelexPH

TelexPH offers round-the-clock customer support coverage for clients across time zones.

Our agents work inside your helpdesk and CRM, so your customers get one consistent experience.

Frequently asked questions

What is customer service outsourcing?

It is hiring a partner team to answer customer questions by email, chat, phone or social media on your behalf, using your tools and brand voice.

Why outsource customer service to the Philippines?

The Philippines has a large English-speaking workforce with long experience supporting customers in the US, UK, Australia and other markets, and teams can cover any time zone.

What can an outsourced support team handle?

Order questions, account issues, basic technical support, returns, bookings and social media messages. Complex cases are escalated to your team.

What is the difference between customer service and customer experience?

Customer service is answering questions and solving problems. Customer experience covers every interaction a customer has with your business, including service.

Ready to get started?

Book a discovery call and get a custom quote for your team.

Contact us

Related services

TelexPH is a GoHighLevel service provider based in the Philippines.