OUR SERVICES
At Telex Philippines, we deliver end-to-end business support designed to help companies operate smarter, faster, and more efficiently. Our services are tailored to meet every client's unique needs—ensuring scalable growth, seamless operations, and exceptional results.
Services Designed to
Meet Every Need
From customer support to technical assistance, we provide comprehensive solutions that drive your business forward
CUSTOMER SUPPORT OUTSOURCING
Deliver exceptional customer experiences through voice, chat, and email channels. Our trained agents provide prompt, friendly, and knowledgeable assistance that strengthens your brand and builds customer loyalty—available 24/7 to keep your business running smoothly.
TECHNICAL HELPDESK
We keep your systems running and your customers connected. Our experienced technical support specialists handle software troubleshooting, hardware issues, and user assistance with efficiency and precision—ensuring your business stays operational without downtime.
SALES & LEAD GENERATION
Accelerate your revenue growth with data-driven sales and lead generation campaigns. Our expert agents connect you with qualified leads, nurture prospects, and close deals, helping you achieve consistent growth and measurable ROI.
VIRTUAL ASSISTANCE
Focus on what matters most while we handle the rest. Our virtual assistants manage administrative tasks, calendar scheduling, research, and communication support, ensuring productivity and organization at every level of your business.
BACK OFFICE OPERATIONS
Simplify your back-end operations through efficient outsourcing. From data entry, payroll, and accounting to HR support and documentation, our team ensures accuracy, speed, and confidentiality—so you can focus on strategy and innovation.
SOCIAL MEDIA MANAGEMENT
Enhance your digital presence with creative content and smart marketing strategies. We handle your social media platforms, audience engagement, and brand storytelling to keep your business visible, relevant, and competitive online.
CUSTOMER SUPPORT OUTSOURCING
Deliver exceptional customer experiences through voice, chat, and email channels. Our trained agents provide prompt, friendly, and knowledgeable assistance that strengthens your brand and builds customer loyalty—available 24/7 to keep your business running smoothly.
TECHNICAL HELPDESK
We keep your systems running and your customers connected. Our experienced technical support specialists handle software troubleshooting, hardware issues, and user assistance with efficiency and precision—ensuring your business stays operational without downtime.
SALES & LEAD GENERATION
Accelerate your revenue growth with data-driven sales and lead generation campaigns. Our expert agents connect you with qualified leads, nurture prospects, and close deals, helping you achieve consistent growth and measurable ROI.
VIRTUAL ASSISTANCE
Focus on what matters most while we handle the rest. Our virtual assistants manage administrative tasks, calendar scheduling, research, and communication support, ensuring productivity and organization at every level of your business.
BACK OFFICE OPERATIONS
Simplify your back-end operations through efficient outsourcing. From data entry, payroll, and accounting to HR support and documentation, our team ensures accuracy, speed, and confidentiality—so you can focus on strategy and innovation.
SOCIAL MEDIA MANAGEMENT
Enhance your digital presence with creative content and smart marketing strategies. We handle your social media platforms, audience engagement, and brand storytelling to keep your business visible, relevant, and competitive online.
Have Any Questions? Call Us
Start scaling your business the smarter way with Telex Philippines, your partner in smart support services.
Our Work Process
From consultation to optimization, we follow a proven methodology that ensures exceptional results every step of the way
Consultation
We begin with a thorough consultation to understand your business goals, pain points, and operational needs. Our team takes the time to study your current processes and challenges so we can design an outsourcing approach that perfectly aligns with your objectives.
Strategy
After assessing your requirements, we create a customized strategy tailored to your business model. This includes identifying key service areas, defining workflows, setting KPIs, and determining the right team structure. Every plan we build is data-driven and focused on delivering measurable results.
Onboarding
Once the strategy is finalized, we move to a smooth onboarding phase. We set up your dedicated team, integrate communication channels, and provide specialized training to ensure seamless collaboration. Our onboarding process minimizes downtime and ensures your operations start strong from day one.
Execution
This is where strategy turns into action. Your assigned team begins delivering services according to the agreed workflow and KPIs. We ensure consistency, quality, and professionalism in every task—backed by advanced tools, supervision, and continuous performance monitoring.
Customer Support
Communication and collaboration are at the heart of what we do. We provide consistent updates, reports, and open support channels so you stay informed about progress and performance at all times. Our customer service team ensures your satisfaction and promptly addresses any concerns.
Optimization
Our partnership doesn't stop at delivery. We continuously evaluate performance metrics, gather feedback, and apply process improvements to enhance efficiency and outcomes. Through innovation and proactive management, we help you scale smarter and stay ahead in an ever-changing market.
Consultation
We begin with a thorough consultation to understand your business goals, pain points, and operational needs. Our team takes the time to study your current processes and challenges so we can design an outsourcing approach that perfectly aligns with your objectives.
Strategy
After assessing your requirements, we create a customized strategy tailored to your business model. This includes identifying key service areas, defining workflows, setting KPIs, and determining the right team structure. Every plan we build is data-driven and focused on delivering measurable results.
Onboarding
Once the strategy is finalized, we move to a smooth onboarding phase. We set up your dedicated team, integrate communication channels, and provide specialized training to ensure seamless collaboration. Our onboarding process minimizes downtime and ensures your operations start strong from day one.
Execution
This is where strategy turns into action. Your assigned team begins delivering services according to the agreed workflow and KPIs. We ensure consistency, quality, and professionalism in every task—backed by advanced tools, supervision, and continuous performance monitoring.
Customer Support
Communication and collaboration are at the heart of what we do. We provide consistent updates, reports, and open support channels so you stay informed about progress and performance at all times. Our customer service team ensures your satisfaction and promptly addresses any concerns.
Optimization
Our partnership doesn't stop at delivery. We continuously evaluate performance metrics, gather feedback, and apply process improvements to enhance efficiency and outcomes. Through innovation and proactive management, we help you scale smarter and stay ahead in an ever-changing market.
What Our Clients Say
Hear directly from the partners who have scaled their operations and achieved success with our dedicated BPO teams.
“TELEX didn't just help us outsource - they helped us scale! Their dedicated team integrated seamlessly with our operations and delivered beyond our expectations.”
Aldus A.
CEO, RetailPro
“From day one of our project, your dedication, teamwork, and positive spirit have made all the difference. The way you support applicants and keep things running smoothly shows just...”
Cornella
Services Manager
“I wanted to take a moment to celebrate a milestone with all of you. It’s been one year since we launched our support service, and the success we’ve seen is the result of your dedic...”
Ramsey
GSS Program Consultant