Privacy Policy

TelexPH, based in Guimba, Nueva Ecija, Philippines, is the Personal Information Controller responsible for personal information collected through the TelexPH Logistics website and related services.

You may reach us at careers@telexph.com for any privacy-related matter.

Depending on how you use our Logistics services, we may collect information such as:

• Name and contact information
• Email address and telephone/mobile number
• Shipment or tracking information
• Delivery and destination details
• Information submitted through inquiry or support forms
• Account and authentication information, when applicable
• Information necessary to process and respond to service requests
• Technical information such as IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary for legitimate business and service purposes.

We may use collected information to:

• Process and manage logistics and shipment-related requests
• Provide shipment updates and delivery-related assistance
• Respond to inquiries and customer support requests
• Verify and maintain the security of our services
• Improve our logistics processes and website
• Maintain records necessary for business and legal purposes
• Detect, prevent, and investigate unauthorized activities or security incidents
• Comply with applicable laws, regulations, and lawful requests

We process personal information under the Data Privacy Act of 2012 (Republic Act No. 10173) only where a lawful basis applies, such as:

• Your consent, for example when you submit an inquiry or support form
• The need to take steps at your request or to perform a service or contract with you
• Compliance with a legal obligation or lawful request
• Our legitimate interests in operating, securing, and improving our services, where these are not overridden by your rights and freedoms

TelexPH takes reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Access to information is limited to authorized personnel and service providers who require the information to perform legitimate business or service functions.

We may disclose personal information only when reasonably necessary for legitimate business purposes, including providing logistics services, responding to requests, maintaining our systems, complying with legal obligations, or protecting our rights and the security of our users and services.

Categories of recipients may include:

• TelexPH personnel who need the information to handle your request
• Service providers that support our website, communications, scheduling, hosting, and information systems
• Logistics and delivery partners, where needed to provide logistics-related assistance
• Government agencies, regulators, courts, or law enforcement, where required by law

We do not intend to sell personal information to third parties.

Where third-party service providers are used, appropriate measures should be taken to require them to handle information in accordance with applicable privacy and security requirements.

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, and comply with applicable legal or regulatory requirements.

We decide how long to keep information based on:

• The type of information and the purpose for which it was collected
• Whether the information is still needed to respond to your request or provide a service
• Legal, regulatory, tax, and record-keeping requirements
• The need to resolve disputes or protect our legal rights

When information is no longer needed, it is securely deleted, anonymized, or disposed of.

We record basic website usage information, such as the pages visited, browser and device type, and referring page, through our own systems to understand how the website is used and to keep it secure.

The website may also use cookies or similar technologies to support website functionality and security.

You may adjust your browser settings to manage or restrict cookies. Certain website features may not function properly if cookies are disabled.

We continuously seek to maintain appropriate safeguards for personal information and information systems. Security measures may include access controls, authentication mechanisms, monitoring, logging, secure communications, backups, and other safeguards appropriate to the nature of the information being processed.

No method of transmission or electronic storage can be guaranteed to be completely secure. Users should therefore exercise appropriate caution when submitting information online.

Under applicable Philippine data privacy laws, you may have rights regarding your personal information, including:

• The right to be informed about how your personal information is collected and processed
• The right to access your personal information
• The right to request correction of inaccurate or incomplete information
• The right to object to certain processing of your personal information
• The right to request deletion or blocking of personal information where legally applicable
• The right to data portability where applicable
• The right to lodge a complaint with the National Privacy Commission when you believe your privacy rights have been violated

To exercise your privacy rights or submit a privacy-related request, please contact TelexPH using the contact information provided below.

TelexPH may need to verify your identity before processing certain requests. Requests will be handled in accordance with applicable laws, regulations, and legitimate business or legal requirements.

Our website may contain links or integrations to third-party websites, platforms, or services. TelexPH is not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of third-party services before providing personal information.

TelexPH may update this Privacy Policy from time to time to reflect changes in our services, practices, legal requirements, or security measures.

Any updated version will be posted on this page with the corresponding "Last Updated" date.

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact TelexPH:

• Email: careers@telexph.com
• Website: https://www.telexph.com